Privacy Policy

Effective Date: July 10, 2026

At Melbora Gears, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or contact us regarding our products and services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, company name, delivery address, billing information, and any details you submit through our contact forms, quotation requests, or email communications. We may also collect non-personal information such as your browser type, device information, IP address, and website usage data to improve our website and services.

How We Use Your Information

We use the information we collect to respond to your enquiries, prepare quotations, process orders, provide customer support, communicate about your projects, improve our products and services, manage our website, and comply with legal obligations. We may also use your contact information to send important updates regarding your order or our services.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve website performance. You can manage or disable cookies through your browser settings; however, doing so may affect certain website features.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business, processing payments, manufacturing, shipping, or delivering your orders. These providers are required to protect your information and use it only for the services they provide to us.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

Your Rights

You may request access to the personal information we hold about you, request corrections to inaccurate information, or ask us to delete your personal information where permitted by law. If you wish to exercise these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Melbora Gears

Email: Info@melboragears.com.au