Refund & Return Policy

Effective Date: July 10, 2026

Our Commitment

At Melbora Gears, we are committed to delivering premium custom sports uniforms, business uniforms, teamwear, cricket equipment, and customised apparel that meet the highest quality standards. As many of our products are made specifically to your requirements, our refund and return policy differs from that of standard retail products.

Custom-Made Products

All custom-made products are manufactured according to the designs, artwork, colours, sizes, and specifications approved by the customer before production begins. Because these products are personalised, we are unable to accept returns, exchanges, or provide refunds for change of mind, incorrect size selection, colour preference, or customer-approved design errors.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrectly manufactured, please contact us within 7 days of receiving your order. To help us assess the issue, please provide your order details along with clear photographs showing the problem.

Once your claim has been reviewed and approved, we may, at our discretion, repair the product, replace the affected item, or provide a refund where appropriate.

Incorrect Orders

If you receive an item that does not match your confirmed order, please notify us within 7 days of delivery. After verifying the issue, we will work with you to provide the correct product or another suitable resolution.

Order Cancellations

Orders for custom products may only be cancelled before production has commenced. Once production has started, cancellations may not be possible, and any costs already incurred may be deducted from any applicable refund.

Non-Custom Products

If we offer standard, non-custom products, they may be eligible for return within 14 days of delivery, provided they are unused, in their original condition, and returned in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refund Process

Where a refund has been approved, it will be processed using the original payment method whenever possible. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping Costs

Shipping charges are generally non-refundable unless the return is the result of an error made by Melbora Gears or a confirmed manufacturing defect.

Customer Responsibility

Customers are responsible for carefully reviewing all artwork, logos, colours, sizes, spelling, and design proofs before providing final approval. Melbora Gears cannot accept responsibility for errors that were approved by the customer before production.

Australian Consumer Law

Nothing in this Refund & Return Policy limits or excludes your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement, or refund in accordance with applicable legislation.

Contact Us

If you have any questions regarding this Refund & Return Policy or wish to submit a return request, please contact us:

Melbora Gears

Email: Info@melboragears.com.au